Refund policy

Returns
Returns are accepted within 14 days of delivery only if the product has a manufacturing defect, or if you received an incorrect or damaged product. The product must be returned in its original packaging, with all accessories and the original invoice. Refunds are processed after the returned product is received and passes quality inspection, and are credited to the original payment method, typically within 5–7 business days. Timelines for UPI, card or wallet payments may vary by bank or payment provider.

Exchange Warranty
We offer a 3-month exchange warranty from the date of delivery. It covers manufacturing defects or mechanical failure under normal usage. Approved claims are exchanged for the same product model, subject to availability. The following are not covered under warranty:

• Damage due to misuse or mishandling
• Modifications or alterations
• Accidental drops or impact
• Normal wear and tear

Return & Exchange Process
To initiate a return or exchange, email support@solydgear.com or WhatsApp +91 93811 09015 with your Order ID, photos of the product and the reason for the return or exchange. Once approved:

• A reverse pickup will be arranged where serviceable
• If reverse pickup is unavailable, you may be asked to self-ship the product to our return address

SolydGear covers the return shipping cost for all approved returns.

Important Notes

• Requests made more than 14 days after delivery will not be accepted.
• Returns are not accepted for change of mind or for products that are used or damaged after delivery.
• SolydGear reserves the right to inspect and approve or reject any return or exchange request.
• Processing timelines may vary depending on pickup and transit times.

This policy is issued by Empira Solutions, India (empirasolutions@gmail.com).